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Refund policy

EXCHANGES AND RETURNS POLICIES

Changes and refunds will only apply to those purchases made through our Website, in other events the change or return of the purchased item does not apply.

If the product does not meet their requirements, the consumer has a period of 48 hours after receiving the product to request its exchange and/or return. To do this, you must fill out the Return and Exchange form available at the following link http://shop.sempertex.com/pages/pqrs

The product to be returned must be in the same condition in which it was received. Products on sale have no change.

Once we have your request for change and/or return with all the necessary data, we will schedule the collection with the transport company and we will send the information to the informed email within the following 48 business hours so that you can return your products at no cost. . You must deliver the product to the transport company according to the specifications mentioned in the email sent. To make the return you can use the same packaging in which we delivered your order or use a packaging of your choice, it is important that the packaging is appropriate according to the nature of the product so that it reaches Sempertex in perfect condition. The collection is valid only for the following 72 hours after receiving your notification in your email. Once the product is received back in our warehouse, we will verify the conditions in which the products are found and in the event that the products do not meet the criteria of our Policy for Changes and Returns, we will inform you with an email of the reason why they do not. change comes.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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